At drpratim.com, we are committed to delivering your orders efficiently, whether you purchase digital content (like e-books, video courses) or physical products (such as books or medical merchandise). Please read the following terms carefully.

🔹 For Digital Products (eBooks, Courses, Audio/Video Content)

• Delivery Method: All digital products are delivered via email or through a secure download link immediately or within 15 minutes of successful payment.
• No Physical Shipment: Since these are digital goods, no physical shipping is involved.
• Access Details: Login or download instructions are sent to your registered email address.
• Issues with Access: If you do not receive access within the stated time, please contact us at support@drpratim.com within 24 hours.

🔹 For Online Consultations or Appointments

• Confirmation: Appointment confirmation details are sent to your registered email after payment is completed.
• Mode of Delivery: Consultations are conducted via video call (Zoom/Google Meet) or telephone, as selected during booking.
• Time Zone: All appointments are scheduled in IST (Indian Standard Time) unless otherwise specified.

🔹 For Physical Products (If Applicable)

If drpratim.com begins offering physical goods (e.g., books, health kits, branded materials):

• Processing Time: Orders are processed within 1–2 business days.
• Shipping Time:
  • Within India: 3–7 business days
  • International: 7–15 business days
• Shipping Partner: We use reputed courier/logistics services (e.g., Delhivery, India Post, FedEx).
• Shipping Charges: Charges are calculated at checkout and depend on delivery location and product weight.
• Tracking: A tracking number will be provided via email once the product has been shipped.

🔹 Delays or Non-Delivery

• Unforeseen Delays: While we strive for timely delivery, delays may occur due to natural disasters, strikes, or courier issues.
• Incorrect Address: We are not responsible for delays or losses due to incorrect delivery information provided at the time of purchase.
• Failed Delivery: If delivery fails due to customer unavailability, re-delivery charges may apply.

🔹 Contact for Delivery Support

For any issues or updates regarding your order:

Email: support@drpratim.com